Responsible Gaming

The Seminole Tribe of Florida takes a leadership position on responsible gaming. We took the initiative to reach out to the Florida Council on Compulsive Gambling (FCGG) and together we created Gamble With Care a comprehensive array of programs that ensure a safe and entertaining gaming environment.

We have instituted a policy that prohibits individuals under 18 years of age from taking part in Live Poker or Bingo. An additional policy is in place that restricts individuals under 21 years of age from participating in any other form of casino gaming.

Self-exclusion Self-exclusion is a facility for those that have decided that they wish to stop gambling for at least six months and wish to be supported in their decision to stop. If you think you. Revocation is a feature of some self-exclusion programs. It represents a form of premature reinstatement whereby an individual can revoke their self-exclusion agreement before the end of the term. It typically proceeds a minimum non-revocation period after which an individual is eligible to apply for reinstatement. Under the Casino Control Act (2006), there are three types of exclusions from the casinos namely, Voluntary Self-Exclusion, Family Exclusion and Third Party Exclusion. Part X of the Casino Control Act also provides powers to the National Council on Problem Gambling (NCPG) to issue other exclusion orders to prohibit certain persons from entering.

To protect the well-being of Florida's youth, we have established policies that prevent our adult guests from bringing their children into gaming areas or leaving them unattended anywhere on-property. Failure to comply with our clear-cut policies may result in a guest losing their privilege to game.

To assure that we are responsible vendors of alcohol, we founded the Service Intervention Program (SIPs).

To make sure our guests return home safely, we founded the Safe Ride Program. Look for Safe Ride signs and ask for more information at valet points as well as security podiums.

To support those individuals with a compulsion to gamble, we implemented a Self-Exclusion Program, whereby guests can voluntarily have themselves prohibited from our properties.

In addition, we are proud to help fund 1.888.ADMIT.IT, Florida's 24-hour toll-free helpline for casino players with a compulsion to gamble.

Gamble With Care is part of our culture and heritage at The Seminole Tribe of Florida. We have always been, and continue to be honored to uphold a position of leadership when it comes to responsible gaming.

Prevent Underage Gambling and the Consumption of Alcohol

Seminole Casino policy prohibits individuals under 18 years of age from taking part in Live Poker or Bingo. Individuals under 21 years of age are prohibited from taking part in any other form of casino gaming. Minors attempting to utilize false identification will be prosecuted.

Tribal law prohibits anyone under the age of 21 to consume alcoholic beverages.

At no time does the casino take responsibility of unattended minors. Failure to comply may result in action from the casino to exclude the parent or guardian of the child from the premises. Unattended minors may be handed over to the Seminole Police Department if a parent or guardian cannot be located in a reasonable amount of time.

If you should find a child left unattended, please do the following:

• Notify the Security Department immediately at ext. 1177.
• Stay with the child; do not remove them from the area until a member of the Security Department arrives. The child may have been given special instructions by his/her parent or guardian to stay in that area until they return.

Service Intervention Program (SIPs)

Our mission is to be a responsible vendor of alcohol and to ensure the enjoyment and safety of our guests and employees.

SIPs helps to provide our employees with the skills, knowledge and support to ensure world-class guest service.

We review in detail:

• The fundamental facts about alcohol
• Its effects on the body
• How to recognize over-indulgence
• How to intervene when necessary
• Protecting the best interest of our guest & liability
• Valid forms of ID for alcohol sales

Self-Exclusion Program

Casino Self Exclusion Form Singapore Iras

What is the Self-Exclusion Program?
The program was established to allow people with a gambling problem to voluntarily exclude themselves from casino gambling activities in all Seminole Tribe of Florida Casinos. In addition, an ejected individual may not enter any of the gaming facilities (such as Hard Rock Live or any other venue in Seminole Paradise) or any of the restaurants located inside Seminole gaming facilities.

Casino Self-exclusion List

How do I get placed on the Self-Exclusion list?
You can contact a Security Representative in person or by phone who will provide you with information and an application to enter the Self Exclusion Program. After completing the application you will be required to provide photo identification that includes your signature. When you file the form in person you will be photographed. That photo and other identifying information will be distributed to all Seminole Casinos.

Can I just mail back the completed form?
Yes. You can mail the Self Exclusion Request Packet to the Seminole Casino Security Department nearest you or return the application form in person to a Security Representative.

What will happen if I go to a casino and try to gamble?
After you are placed on the self-exclusion list, Casino personnel will refuse to accept your wagers or ask you to leave the gaming area. If you do gamble, you would be unable to collect any winnings or recover any losses. Once you are placed into the program you will not be able to receive complimentary goods or services, credit or check cashing privileges or offered any other amenities by the casino.

How long will I be on the self-exclusion list?
That’s up to you. When you request self-exclusion, you will choose whether you want to be excluded for a minimum of one year, five years or for life. If you choose the one-year or five-year option, you must remain on the list for that length of time. Removal from the self-exclusion list will occur automatically at the conclusion of 1 year and 5 year self-exclusions. Lifetime self-exclusions may appeal to have their name removed from the exclusion list only after five (5) years has expired. After that time expires, you may ask to be removed from the list or to be readmitted by writing a letter to the Seminole Tribal Gaming Commission.

To help individuals in their time of need, we collaborated with the Florida Council on Compulsive Gambling (FCCG). They are available for counsel 24-hours a day at 1.888.ADMIT.IT (236.4848).

Casino Self Exclusion Form Singapore Government

• How do I update my contact information?

  For website

  After logging into your account, select the icon next to your username and select Account Update on the left navigation.

  For mobile app

  After logging into your account, click on the Account and select Account Update.

  Under Contact Information, you can update your:

  • Mobile number

  • Office number

  • Home number

  • Email address

  • Singapore residential address

  • Preferred language for phone betting

  • Preferred mode of communication

  • Sports betting bet slip preference

• How do I opt in or out of receiving information on Singapore Pools' products and services?

  For website

  After logging into your account, select the icon next to your username and select Account Update on the left navigation.

  For mobile app

  After logging into your account, click on the Account and select Account Update.

  Under Contact Information, you can select what email newsletters you want to receive. You may choose more than one.

  You may also choose to receive information on other events and/or activities via email, post, phone or SMS. Such information could be notifications on Singapore Pools events and activities via email and/or SMS, and/or receipt of complimentary items.

  You can also choose not to select any, and we will not send you any information on products and services.

• I've changed my name. How do I update this?

  A change in name must be made in person.

  Visit our Singapore Pools Main Branch (210 Middle Road) on Mondays to Fridays, 8am - 4.30pm, excluding Public Holidays.

  Bring along your deed poll, NRIC or an official document containing your FIN, and other relevant documentation for verification.

• I've changed my NRIC number or FIN. How do I update this?

  A change in NRIC number or FIN must be made in person.

  Visit our Singapore Pools Main Branch (210 Middle Road) on Mondays to Fridays, 8am - 4.30pm, excluding Public Holidays.

  Bring along your NRIC or an official document containing your FIN, and other relevant documentation for verification.

• How do I change my password for online access?

  For website

  After logging into your account, select the icon next to your username and select Account Update on the left navigation. Under Login Information, you can update your password.

  For mobile app

  After logging into your account, click on the Account and select 'Change Online Betting Password'.

• How do I change my PIN for phone access?

  For website

  After logging into your account, select the icon next to your username and select Account Update on the left navigation. Login Information, you can update your PIN.

  For mobile app

  After logging into your account, click on the Account and select 'Change Tele Betting PIN'.

• I've forgotten my username for online access. What should I do?

  For website

  Select the Forgot Login? link at the top right.

  Select which login information you have forgotten - username.

  Enter your NRIC number or FIN, and your registered mobile number.

  A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, your username will be displayed.

  For mobile app

  Select the FORGOT LOGIN? from Account Login page.

  Select RETRIEVE USERNAME.

  Enter your NRIC number or FIN, and your registered mobile number.

  A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, your username will be displayed.

• I've forgotten my password for online access. What should I do?

  For website

  Select the Forgot Login? link at the top right.

  Select which login information you have forgotten - password.

  Enter your NRIC number or FIN, and your registered mobile number.

  A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, you will be prompted to create a new password.

  For mobile app

  Select the FORGOT LOGIN? from Account Login page.

  Select RESET PASSWORD.

  Enter your NRIC number or FIN, and your registered mobile number.

  A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, your will be prompted to create a new password.

• I've forgotten my account number for phone access. What should I do?

  For website

  After logging into your account, select the icon next to your username.

  Select Account Update on the left navigation.

  Under Contact Information, you can find your account number.

  For mobile app

  After logging into your account, click on Account and you will be able to see your account number stated under the Login Information.

• I've forgotten my PIN for phone access. What should I do?

  For website

  Select the Forgot Login? link at the top right.

  Select which login information you have forgotten - PIN.

  Enter your NRIC number or FIN, and your registered mobile number.

  A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, you will be prompted to create a new PIN.

  For mobile app

  Select the FORGOT LOGIN? from Account Login page.

  Select RESET PIN.

  Enter your NRIC number or FIN, and your registered mobile number.

  A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, you will be prompted to create a new PIN.

• When do I need to input a One-Time Password (OTP)?

  For security reasons, a One-Time Password (OTP) will be sent to your registered mobile number each time you log in online, or you try to recover forgotten login information.

• Why can't I receive any One-Time Password (OTP)?

  You may be using a different mobile number from the mobile number registered with your account.

• How do I check my account balance, transaction history, bet history and winnings?

  For website

  After logging into your account, select the icon next to your username. Select Transaction History on the left navigation.

  For mobile app

  After logging into your account, click on the Account and select Transaction History.

  You may then select the transaction history type you wish to view from the list or filter the time period or the specific types of transaction.

  To download our app

  • iOS users, please download our app from the App Store.

  • Android users, please follow the step-by-step guide here.

• Why is my account locked from online access?

  If you enter the wrong username or password wrongly for three times, your account will be locked for security reasons.

  You can unlock your account online.

  Retrieve your login information from FORGOT LOGIN?. Select which login information you have forgotten.

  Enter your NRIC number or FIN, and your registered mobile number. A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, you will be provided your username or prompted to create a new password.

• Why am I unable to access online betting or phone betting from overseas?

  Under the Remote Gambling Act, betting online or by phone with us outside of Singapore is not allowed.

• How do I understand my Account Summary? What is a payout?

  The Account Summary shows the Deposits, Bets Placed and Payout for Month To Date and Year To Date.

  For illustration:

  Amount deposited: Total of $200 from customer's personal funding source(s) was deposited to the account in the current month.

  Bets placed: Total of $150 was spent for betting in the current month. The amount includes bets that were refunded, if any.

  Payout: Total of $50.50 winnings was received in the current month.

  The amount deposited and amount of bets placed was shown as a percentage of your monthly limits.

  In this illustration, the red line shows that 100% of current month's deposit limit has been reached; The orange line shows that 77% of current month's Betting Limit has been reached.

• What is Monthly Deposit Limit? How is it calculated?

  Monthly Deposit Limit is the maximum amount you may deposit into your account every calendar month. The amount is calculated across all various incoming funds from external sources. When your funding has reached 100% of Monthly Deposit Limit, you will be unable to deposit funds.

• What is Monthly Betting Limit ? How is it calculated?

  Monthly Betting Limit is the maximum amount you can use to bet from your account every calendar month. The amount is calculated across all products. The calculation does not take into account any refunds. When your expenditure has reached 100% of Monthly Deposit Limit, you will be unable to place bets.

• How do I manage my Monthly Betting and Monthly Deposit Limit?

  For website

  You can manage your Monthly Deposit Limit and Monthly Betting Limit online.

  After logging into your account, select the icon next to your username. Select Limit Management on the left navigation.

  You will be able to key in new Monthly Deposit Limit and Monthly Betting Limit.

  For mobile app

  After logging into your account, click on the Account and select Limit Management, select Change Monthly Deposit Limit and you will be able to key in new Monthly Deposit Limit, select Change Monthly Betting limit and you will be able to key in new Monthly Betting Limit.

  For both website and mobile app, increase in both limits takes effect 24 hours after your submission. Reduction of limits takes effect immediately.

• How will I be informed when I have reached my limits?

  Before logging out your account, a limit page will show your spending.

  For account customers who are accessing our services via mobile app, an in-app message will appear should you have exceeded your limits.

• How do I exclude myself from betting through my account?

  As a responsible gaming operator, Singapore Pools is committed to provide a safe gaming experience for our customers. If you feel it is in your best interest to exercise control by taking a break from or not participating in gambling through the Singapore Pools Account, getting yourself excluded can be an important step to help take control of your gambling habits. By choosing to voluntarily exclude yourself, you will not be able to access and bet through your Singapore Pools Account for a minimum period of 12 months.

  You may apply for self-exclusion by opting for the 'Non-Casino Self Exclusion' through the National Council on Problem Gambling (NCPG).

  Application is free and may be done via either:

  • Online with your SingPass on the NCPG online portal, or

  • Download and complete the Non-Casino Self Exclusion Application Form and mail to NCPG.

  If you wish to seek additional help on problem gambling, please contact the National Council on Problem Gambling at 1800-6-668-668.

• How do I close my account?

  Contact our Customer Service at 6786 6688 for help.

  Be sure to withdraw all funds out from your account before closing your account.

  If you have set up a bank link, terminate it before closing your account. Download and complete a Termination of Direct Debit Payment Authorisation Form. Mail the completed form to: Bras Basah Post Office P.O. Box 299 Singapore 911810.

• Will the Horse Racing Channels be available to the public?

  No. The Horse Racing Channels are only available to Singapore Pools Account holders, whom have subscribed to the service.

• How can account customers subscribe to the Horse Racing Channels?

  Account customers will need to complete and submit the Horse Racing Channels subscription form.

  Contact our Customer Service at 6786 6688 for assistance.

  Learn about horse racing channel.

• Is live streaming of races on Singapore Pools Account a free service?

  A monthly subscription fee of $15.00 (before GST) applies. Monthly subscription fee will be deducted from your account on a recurring monthly basis until you decide to cancel the subscription. No subscription fee paid shall be refunded to the account holder following termination of an account and/or early cancellation of live streaming service subscription.

  For example, you have subscribed to the live streaming service on 5 June 2019. The monthly subscription fee of $16.05 (with GST) will be deducted from your account on 6 June 2019, for the month of 6 June 2019 to 5 July 2019. Subsequent monthly fees will be deducted from your account on the 6th of every month, until you unsubscribe the service.

  Viewing live streaming on Singapore Pools Account will incur mobile data charges. Account holders are advised to check with their mobile service providers on mobile data charges and have a mobile data usage plan before subscribing to live streaming service.

  Learn about live streaming of horse racing.